Employment & Internships
Senior Manager, Visitor Experience
Chabot Space & Science Center is seeking a Senior Manager of Visitor Experience. This highly skilled, hands-on manager is an excellent communicator, strategic thinker, customer focused analyst who can attract new audiences and generate increased revenue and attendance via public programming at Chabot. We are seeking a results-oriented "go-getter" with a zeal for bringing space, science and fun to the masses. The successful candidate is creative, clever and can help shape and deliver public and sales programs that are revenue and attendance generating, as well as fun and engaging. Reporting to the Director of Visitor Experience, this role has direct responsibility for management and budgetary accountability for all aspects of Chabot's public visitor experience including sales, daily operations, visitor engagement, volunteer programs, program development, activities, projects and special events. Provides leadership for the Visitor Experience team in the development and delivery activities related to public programs to attract and engage visitors, facility rentals, team building, birthday parties, scout and group sales. Analyzes and reports on consumer and visitor trends, research and surveys. Takes an active role in shaping the vision for public program activities as well as creation of an outbound sales program appropriate for visitors and incorporating current, seasonal, astronomical and special events. Serves as the day-to-day contact for third party partners and vendors. Facilitates cooperation within and between all organizational departments. Insures that Chabot offers innovative and exciting experiences that are attractive to visitors and support Chabot's mission and exceed its strategic goals.
Responsible for the overall visitor experience at the Center. From parking, admissions transactions and the total visitor experience, ensuring Chabot is viewed as the Center of choice for leisure time activities, as well as, "The go to place for Earth & Space".Manage the visitor engagement team and facilitate positive and productive working relationships.Develop creative, clever and profitable public programs, events, exhibition launches; assigning resources as appropriate.Write and edit compelling copy to attract public audiences to the Center for printed and web based communications.Implement and maintain long-term planning process and alignment of strategic objectives for visitor experience and engagement teams.Actively collaborate with all departments to insure integrated planning and communication.
Oversee the scheduling and coverage for Center to ensure appropriate levels of resources for initiatives, programs & activities for public audiences.Develop and initiate collaborations outside the organization with subject matter experts, community partners, affiliate partners in the development of new public programming for the Center. Prepare, manage and monitor and present annual budget, cash flow projections and ROI levels for all visitor experience activities. Develop and communicate analytical reports including budget to actual, ROIs, visitor trends and evaluation, visitor surveys regarding engagement activities.Develop and maintain relationships with industry peers, understand and report on related industry research, reporting and instituting best practices. Projects and other duties as assigned.
Position reports to Director, Visitor Experience
Demonstrated strong and effective leadership and managerial skills adaptable to a wide range of individuals and situations.Strong budgetary preparation skills, and delegation and supervision of responsibility to team.Exceptional and proven sales and customer services skillsExcellent communication skills; verbal, written and listeningDemonstrated excellent writing style; clever, informational, persuasive and compelling for public audiences.
Ability to think strategically and independently, act tactically and pay strong attention to detail with excellent follow-through and follow-up skills.Demonstrated ability to take initiative & ownership, set goals, monitor and deliver on both personal and team levels.Determine and exceed strategic & financial goals and objectives.
Strong customer service & negotiation skills while keeping visitors experience in mind.
Demonstrated vision and innovation in program, activity & event development and delivery.Demonstrated comfort with motivating and speaking with and to public audiences.Ability to plan for and manage large audiences.Highly organized; ability to manage complex projects, space & resource allocation.Strong interpersonal skills; ability to motivate and inspire multiple audiences.Ability to work in a fast paced environment and be decisive under pressure while maintaining high level of customer service and professionalism.Ability to manage several major activities at once while analyzing, resolving challenges and flexibility to make changes as appropriate.Computer literate; Proficient in the use of MS Word, Excel, MS Outlook and Powerpoint. Ability and available to work weekdays, weekends, evenings and on special projects as assigned.
QUALIFICATIONS: Describe experience, education and related course work typically required or expected to perform essential job functions.
Bachelor's degree in business, marketing, sales or hospitality5-7 years experience in one or combination of hospitality, retail, amusement park, restaurant, customer service, sales and/or marketing required.3-5 years progressively increasing management experience required.
Salary for this position is commensurate with other non-profit organizations and will be commensurate with experience.
Job location is Oakland
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Mail resume and cover letter to:
Human Resources Department
Chabot Space & Science Center
10000 Skyline Blvd,
Oakland, CA 94619
* * We thank all applicants for their interest; however, only those applicants under consideration will be contacted.
CSSC is an Equal Opportunity Employer.