Employment & Internships
Visitor Experience Manager
Chabot Space & Science Center seeks an experienced hands-on manager who is responsible, dynamic, flexible and customer service driven as its Visitor Experience Manager. The ideal candidate is outgoing and creative, innovative and an exceptional problem solver. Strong ability to motivate and inspire sales teams in providing a "wow" experience for public visitors in support of Chabot's mission and achievement of its strategic goals.
Primary responsibilities include analysis and reporting on earned revenue, visitor attendance while delivering an exceptional experience through all sales operations and channels. This role oversees and manages the day-to-day functions of the sales operations including ticket sales/box office, facility rentals, birthdays, scouts and group sales activities. Develops and manages team budget. Manages and takes direct responsibility for logistics and production of Chabot events; internal , public and private. Collaborates and communicates cross departmentally to achieve an excellent visitor experience. Provides training, mentoring and inspiration to sales teams to meet or exceed organizational goals. Provides onsite management and customer service to ensure a positive visitor experience. A typical day might consist of selling tickets, greeting visitors, running a birthday activity, ushering and running a planetarium show, running reports and presenting to management. Collaborates with Visitor Engagement Manager, providing visitor feedback, surveys as well as input for engagement activities from operational perspective.
Desired skills: Strong hands-on management experience, exceptional customer service, proven ability to train and motivate teams, analytical skills, ability to prepare and present reports, excellent speaking and listening skills, creativity, outstanding customer facing presence, innovative problem solving abilities
A Bachelor's degree in Business operations, Management, Marketing, or a related field. Management/Supervising experience required. Minimum of 3 years experience in Retail Sales Operations, Customer Service, Theater, Box Office Management, Amusement Park, B2C management, or any equivalent combination of experience.
Salary for this position is commensurate with other non-profit organizations and will be commensurate with experience.
Job location is Oakland
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Mail resume and cover letter to:
Human Resources Department
Chabot Space & Science Center
10000 Skyline Blvd,
Oakland, CA 94619
* * We thank all applicants for their interest; however, only those applicants under consideration will be contacted.
CSSC is an Equal Opportunity Employer.