Employment & Internships

Visitor Services Associate

Under supervision, greet and interact with visitors, process ticket and membership sales and other cash register transactions. As needed, cross train in planetarium operations, and rental event staffing.

Responsiblities

• Cash handling responsibilities include totaling register balance, count out and prepare end of day report. Prepare routine daily reports such as sales, accounts receivable/payable, orders, and credit card receipts.
• Greet and welcome visitors, be able to describe each theater and planetarium show, assist visitors with inquiries about pricing, ticket sales, membership benefits and current or future activities. Answer visitor questions about location of restrooms, telephones, cafe, exhibitions, etc.
• Assist in resolution of ticket and seating problems or other visitor issues. Use sound judgment in offering refunds/vouchers to dissatisfied customers, referring to supervisor if necessary.
• Professional behavior when greeting official guests of Chabot staff who arrive for meetings, tours, inform staff member of their guests arrival and direct guest to wait or how to find meeting place as needed.
• Serve as center of operations in the event of an emergency during evenings, weekends, holidays and whenever administrative offices are closed.
• Monitor public areas to ensure safe conditions and cleanliness, and notify supervisor or operations staff of any problems.
• Plan seating assignments for groups. Usher visitor groups to their correct seating location. Assist in clearing the theater and planetarium following each performance. Ensure theatre and planetarium doors are locked and secured at the end of each shift.
• Cross train in Gift Shop and Planetarium operation.
• Perform other duties as assigned.

Requirements

• Ability to communicate verbally to visitors and staff.
• Ability to operate a computerized cash register.
• Knowledge of customer service standards and procedures
• Ability to handle customer concerns/questions in a positive manner.
• Knowledge of basic cash management procedures.
• Ability to prepare routine administrative paperwork.
• Knowledge of ticketing systems a plus.
• Conversational Spanish ability a plus.
• Able to lift objects up to 25 lbs.

Compensation

Hourly salary for this position is commensurate with other non-profit organizations and will be commensurate with experience.

Job location is Oakland

• This is at a non-profit organization.
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.
• Reposting this message elsewhere is NOT OK.

Application

Mail resume and cover letter to:

Human Resources Department
Chabot Space & Science Center
10000 Skyline Blvd,
Oakland, CA 94619
email: hr@chabotspace.org
Fax: 510-336-7491

* * We thank all applicants for their interest; however, only those applicants under consideration will be contacted.

CSSC is an Equal Opportunity Employer.