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Visitor Experience Associate

The Chabot Space & Science Center is seeking outgoing, service-oriented individuals to join its Box Office Team.

This front-line position is responsible for creating a world-class experience for our guests from the minute they walk in the door. The ideal candidate is flexible, versatile, an excellent problem solver, collaborative and able to multi-task.

The Visitor Experience Associate is expected to demonstrate excellent customer service and professionalism when interacting with guests, staff, and volunteers.

This is a part-time, on-call position. The schedule includes weekends, evenings, and holidays.

Key functions of this role include, but are not limited to:

  •  Box Office sales

  • Planetarium show ushering and operation
  • Special events support



  •  Staring wage is $12.55/hour



  • Cheerfully greet and welcome visitors to the Center, answer questions, and actively assist visitors with planning their visit
  • Accurately and efficiently complete cash and credit card sales of tickets and memberships
  • Promote Membership and Public Programs
  • Greet and check-in birthday parties, scouts, and other groups
  • Addresses any problems that may arise with visitors
  • Ensure safety and cleanliness of public areas, Box Office and Planetarium
  • Maintain up-to-date knowledge of all Chabot programs
  • Maintain the appearance of box office and front of house area
  • Usher planetarium shows
  • Serve as planetarium operator for assigned programs
  • Communicate and collaborate with team members, including supervisors
  • Provide input to improve the overall visitor experience
  • Perform light clerical duties and other duties as assigned
  • Follow all Chabot safety regulations


  • High school diploma or GED; some college is preferred - this is a perfect opportunity for a student
  • Some experience with cash handling and/or customer service
  • Interest in science education and/or museums
  • Ability to operate a computerized cash register
  • Ability to accurately complete routine administrative paperwork
  • Willingness to speak in public
  • Honesty, reliability and integrity
  • Commitment to customer service
  • Excellent spoken and written communications skills
  • Fluency in English, bilingual is a plus


Hourly salary for this position is commensurate with other non-profit organizations and will be commensurate with experience.

Job location is Oakland

  • This is at a non-profit organization.
  • Principals only. Recruiters, please don't contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.
  • Reposting this message elsewhere is NOT OK.


Mail resume and cover letter to:

Human Resources Department
Chabot Space & Science Center
10000 Skyline Blvd,
Oakland, CA 94619
email: hr@chabotspace.org
Fax: 510-336-7491

* * We thank all applicants for their interest; however, only those applicants under consideration will be contacted.

CSSC is an Equal Opportunity Employer.