Hours & Directions

MON, TUE: Closed

WED & THU : 10am - 5pm

FRI & SAT : 10am - 10pm

SUN : 10am - 5pm

Employment & Internships

Visitor Services Associate

Reporting to the Visitor Experience Coordinator, this position is responsible for the day to day operation of Chabot Space & Science Center’s Admissions desk, Planetarium, Discovery Lab, Birthday Parties and Overnights. As assigned by the on-duty Lead, the Visitor Experience staff member will respond to constantly changing operational needs by providing excellent customer service.

Staffing areas and duties include, but are not limited to: Admissions desk (Birthday & Scout host, group sales check-in, tickets sales, member line) Planetarium (ushering and show playback), Ticket Kiosk, and Activity Guide (Discovery Lab and Birthday Parties).

As assigned, staff will assist in special event after-hours operation in the aforementioned areas. During these events, they will be under the direct supervision of the Event Manager. This position will be expected to exceed our visitors’ expectations by guaranteeing a fun, dynamic, and educational experience throughout the Center. Visitor Experience team members are expected to demonstrate excellent customer service, professionalism, and a pleasant demeanor when interacting with guests, staff, and volunteers. Must be available to work weekends, evenings, and holidays. This is a part-time, on-call position.

Responsibilities

  • Cheerfully greet and welcome visitors to the Center, answer questions, assist visitors with planning their visit, ticket sales and center activities. Constantly interact with our visitors to ensure an excellent experience which exceeds their expectations
  • Accurately and efficiently ring up sales and accurately maintain all cash and media at the registers. Comply with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, ticket sales, and record-keeping procedures.
  • Promote Membership during interactions with visitors: Demonstrate knowledge of membership benefits, process membership sales, and assist with general membership questions.
  • Greet and check-in birthday parties, groups, and scouts. Provide client with an overview of their visit. Act as host for client to ensure an excellent experience.
  • Deliver and lead birthday party activities. Work with children, their parents or caregivers, and scout leaders.
  • Act as activity guide in the Discovery Lab; including general supervision of the room and engaging visitors 
  • Addresses any problems that may arise with visitors. Assist in resolution of ticket and seating problems and contact supervisor if necessary.
  • Inspect public areas to ensure safe conditions and cleanliness, and notify supervisor of any problems.  
  • Display knowledge of planetarium programs, memberships, exhibits, public programs, school programs, and special events in order to answer questions asked by patrons and visitors regarding Chabot Space & Science Center.
  • Maintain the appearance of box office and front of house area including workstations, counters, storage areas, brochures, signage, stanchions, and overall cleanliness of the front desk.
  • Utilize seating chart to seat school groups within an assigned area in the planetarium.
  • Serve as planetarium operator for assigned programs. Responsibilities include ushering, ensuring programs begin at scheduled time, making show announcements, and complying with established planetarium safety procedures
  • Assist in cleaning the planetarium during and following each performance. Ensure planetarium doors are locked and secured at the end of each shift.
  • Provide bi-weekly report of issues and suggestions on how to improve the overall visitor experience.
  • Perform Light clerical duties and other duties as assigned.
  • Follow all Chabot safety regulations
  • This list of duties and responsibilities is not to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Requirements

  • Knowledge of Vista ticketing systems a plus.
  • Ability to operate a computerized cash register.
  • Knowledge of basic cash management procedures.
  • Ability to prepare routine administrative paperwork.
  • Ability to handle customer concerns/questions in a timely manner.
  • Ability to accurately process cash transactions
  • Able to work independently and show initiative
  • Excellent verbal and written communication skills
  • Able to work in a busy, fast paced environment
  • Ability to be courteous with the public, including children, for extended periods of  time
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups or individuals.
  • Typing skills a must
  • Conversational Spanish ability a plus.
  • Inspect public areas to ensure safe conditions and cleanliness, and notify supervisor of any problems.  
  • Display knowledge of planetarium programs, memberships, exhibits, public programs, school programs, and special events in order to answer questions asked by patrons and visitors regarding Chabot Space & Science Center.
  • Maintain the appearance of box office and front of house area including workstations, counters, storage areas, brochures, signage, stanchions, and overall cleanliness of the front desk.
  • Utilize seating chart to seat school groups within an assigned area in the planetarium.
  • Serve as planetarium operator for assigned programs. Responsibilities include ushering, ensuring programs begin at scheduled time, making show announcements, and complying with established planetarium safety procedures
  • Assist in cleaning the planetarium during and following each performance. Ensure planetarium doors are locked and secured at the end of each shift.
  • Provide bi-weekly report of issues and suggestions on how to improve the overall visitor experience.
  • Perform Light clerical duties and other duties as assigned.
  • Follow all Chabot safety regulations
  • This list of duties and responsibilities is not to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Compensation

Hourly salary for this position is commensurate with other non-profit organizations and will be commensurate with experience.

Job location is Oakland

  • This is at a non-profit organization.
  • Principals only. Recruiters, please don't contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.
  • Reposting this message elsewhere is NOT OK.

Application

Mail resume and cover letter to:

Human Resources Department
Chabot Space & Science Center
10000 Skyline Blvd,
Oakland, CA 94619
email: hr@chabotspace.org
Fax: 510-336-7491

* * We thank all applicants for their interest; however, only those applicants under consideration will be contacted.

CSSC is an Equal Opportunity Employer.